NASA Center pickup is available only to authorized NASA employees and on-site contractors. Valid identification is required at pickup.

Standard Shipping

We offer shipping on all eligible products to customers within the United States. Shipping rates and delivery timeframes are calculated at checkout based on your location and selected shipping method.

Estimated delivery times are provided for convenience and are not guaranteed. Once your order has shipped, you will receive a confirmation email with tracking information.

We are not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

NASA Center Employee Pickup

NASA Center pickup is offered as a convenience for authorized NASA employees and on-site contractors.

Eligibility

Pickup is restricted to:
• Active NASA employees
• Authorized on-site contractors

A valid government-issued ID or NASA/contractor credential is required at the time of pickup.

Orders placed using this option by unauthorized individuals may be canceled or converted to a shipped order at the customer’s expense.

Pickup Process

When you select a NASA Center Employee Pickup option at checkout:

1. Your order will be prepared for pickup at the selected center.
2. You will receive a notification when your order is ready.
3. You must present valid identification when picking up your order.
4. Orders must be picked up within the specified pickup window communicated in your notification.

Failure to pick up within the allotted time may result in order cancellation or reshipment fees.

Order Changes & Cancellations

We reserve the right to:
• Cancel orders placed with incorrect or unauthorized pickup selections
• Convert unauthorized pickup orders to shipped orders
• Refuse pickup without valid ID

If you believe your order was canceled or changed in error, please contact our support team

Questions?

If you have questions about shipping, pickup eligibility, or your order, please contact us through our Contact page.